Thursday, October 24, 2024
Dear Relation,
We would like to inform you that urgent maintenance and troubleshooting are now being performed on our servers cps1.datasurcloud.sr and cps2.datasurcloud.sr to address a DNS resolving issue. During this maintenance and troubleshooting you may experience temporary interruptions when using the email and web hosting services.
As soon as this issue is resolved, we will provide you with an update.
Thank you for your understanding and patience as we work to resolve this matter.
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DNS resolving issue on cps1.datasurcloud.sr and cps2.datasurcloud.sr
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1. Type of Service Interruption
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Urgent maintenance and troubleshooting on cps1.datasurcloud.sr and cps2.datasurcloud.sr.
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2. Start Date Interruption
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24/10/2024
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3. Start time
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11:00 AM
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4. End time
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An update will be provided within one hour following the urgent maintenance.
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5. Service Impact
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Email and web hosting services may experience temporary service interruptions for clients on cps1.datasurcloud.sr and cps2.datasurcloud.sr
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6. Reason for maintenance and troubleshooting
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We are addressing DNS resolution within our hosting platforms to ensure optimal performance and reliability for our customers.
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6. Escalation
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Please escalate by mailing support@datasur.sr and/or log a ticket via our ticketing portal if you are having issues after the maintenance timeframe
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