Tuesday, February 11, 2025
Dear Valued Partner,
 
We would like to inform you that scheduled maintenance will take place on Friday, February 21, 2025, from 22:00 PM to 02:00 AM. During this maintenance window, email and web hosting services will be temporarily unavailable. While the maintenance is planned for a four-hour period, we may complete the work earlier than anticipated. Please refer to the attached table for further details.
 
We appreciate your understanding and cooperation.
 
Should you experience any issues beyond the scheduled timeframe, please do not hesitate to escalate by emailing support@datasur.sr or by logging a ticket via our ticketing portal.

Service Interruption Information

 

1.       Type of Service Interruption

Kernel and WHM/cPanel update for the following servers:
CPS1.datasurcloud.sr
CPS2.datasurcloud.sr
CPS4.datasurcloud.sr
CPS5.datasurcloud.sr

2.       Start Date Interruption

21/02/2025

3.       Start time

21/02/2025 - 22:00 PM

4.       End time

22/02/2025 - 02:00 AM

5.       Duration

The maintenance window is scheduled for 4 hours, but there is also a possibility that we might finish the maintenance sooner.

6.       Service Impact

Email and web hosting services will be unavailable.

7.       Reason for Change

To update to the latest versions of kernel and cPanel/WHM for optimal functionality and support.

8.       Escalation

Please escalate by mailing support@datasur.sr and/or log a ticket via our ticketing portal if you are having issues after the maintenance timeframe.

 


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