Dear relation,
We would like to inform you that scheduled maintenance will take place on 24-05-2025 from 22:00 PM to 02:00 AM. This maintenance involves a MyBox update and database migration. During this period, MyBox file sharing will be unavailable.
You can find more details about the maintenance window in the table below. Please note that the maintenance may be completed earlier than the stated timeframe.
If you experience any issues after the maintenance window, please contact us by emailing support@datasur.sr or by submitting a ticket via our ticketing portal.
Service Interruption Information
|
Urgent Maintenance from Telesur |
|
|
1. Type of Service Interruption |
MyBox update and database migration |
|
2. Start Date Interruption |
24/05/2025 |
|
3. Start time |
22:00 PM |
|
4. End time |
02:00 AM |
|
5. Service Impact |
MyBox Filesharing Service will be unavailable. |
|
6. Purpose |
To ensure continued support, security compliance, and compatibility with modern infrastructure standards by migrating the application to the latest supported Windows Server platform. |
|
6. Escalation |
Please escalate by mailing support@datasur.sr and/or log a ticket via our ticketing portal if you are having issues after the maintenance timeframe |
