Friday, September 5, 2025
Dear Customer,
We would like to inform you of scheduled maintenance due to a migration to our new cloud cluster. Please find the details below:
Type of Maintenance: EDR policy update
Start Date: Friday, September 26th, 2025
Start Time: 22:00 PM
End Time: Saturday, September 27th, 2025 at 02:00 AM
Service Impact:
During this maintenance window, customers hosted on the following servers may experience brief service interruptions:
Order provisioning and MyBox services will be unavailable for a short period.
Purpose:
We have scheduled these maintenance windows to strengthen the security on the respective servers.
Thank you for your continued trust in Datasur.
In the table below, you will find the exact date and time for this activity:
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Service Interruption Information
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1. Type of Service Interruption
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EDR policy update
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2. Start Date Interruption
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26/09/2025
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3. Start time
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22:00 PM (26/09/2025)
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4. End time
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02:00 AM (27/09/2025)
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5. Service Impact
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Order provisioning and MyBox services will be unavailable for a short period.
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6. Purpose
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Security improvement
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7. Escalation
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Please escalate by mailing support@datasur.sr and/or log a ticket via our ticketing portal if you are having issues after the maintenance timeframe
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