Update: Some customers are experiencing an issue with their service...

Some customers are still experiencing an issue and are unable to access their service(s). We're truly sorry if this has interrupted your work in any way. Know that our teams are working hard to get everything up and running, and we'll update you with the latest information within 1 hour.   Kind Regards, Support Team Datasur  

How to Fix Access Denied Errors When Opening PDF Files on the Windows Client

Sometime in early 2019, Adobe released an Adobe Acrobat Reader DC update that disrupts some users of the CentreStack Windows Client. This article is applicable to you if you are getting one of the following error messages when attempting to open a PDF file from the Windows Client mounted drive. 1-There was an error opening this document. Access ...

Error message email customers

Some customers may receiving error messages when sending emails. We are aware of the issue and have already taken steps to resolve it. Incoming messages are received and stored securely, but will not appear in your account until the issue is resolved. We recommend that customers who receive this error message do not send outgoing messages at ...

sr.net email addresses are no longer supported by Telesur!

  Starting March 1st, 2023, sr.net email addresses are no longer supported by Telesur. What does this mean for you? The service will cease to exist You will have to use a new e-mail address. If you have subscribed to other parties with your sr.net account, you will have to replace this with your new email address What should you do ...

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